Customer Testimonials
I had a Fantastic experience with this dealership, the entire team is amazing. Special shout out to Anibal, the sales rep, I truly feel that I was very valued by them, he was very helpful and communicative throughout the whole experience. I leased a 2024 Solterra and I am very happy with the vehicle.
Recently, we were returning from a long roadtrip and the oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealership the next day. We googled for the nearest dealer to our location, which happened to be Safford Brown in Manassas, VA. Upon pulling onto the lot, we were greeted by one of the sales reps who happened to be outside. He was very friendly and directed us to their service department. As soon as we walked into the service department, we ...
I have been very pleased with the service at this dealership.Very knowledge and helpful.
We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat that the update might take as much as 1.5 hours. She also noted that our car was not totally clean. The software update went perfectly, took an hour and a half, as promised. AND THE CAR WAS WASHED AND TOTALLY SPOTLESS, INSIDE AND OUT! We LOVE our Subaru (it is our 8 one going back to 1986 and this one has a LOT of safety upgrades which are also ...
Purchased a 2024 Crosstrek from this dealer via deposit on one in transit. Eric was extremely responsive via email during our wait. Pickup was relatively quick and easy with no pressure to buy add-ons or extended warranties. We would definitely purchase another vehicle from this dealership.
Start to finish the best car buying experience we've ever had! Felt completely at ease and unpressured. You can see the teamwork and genuine respect for each other within the Safford-Brown family as they worked together to get me the car I wanted.
The staff at Safford Brown Subaru was a pleasure to work with. They answered all of my questions, were knowledgeable about their cars and found the perfect fit for me!! 11/10....I wish I could give more stars.
I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shield on my ten year old Outback) for free. Terrific customer service this week, and always. I'll be back.
Been going there for several years & appreciate the customer service I get Every customer is dealt with a team who knows what they are taking about (imagine they're all woman) Special thanks to Shelly & when she isn't there Sue takes care of my needs. Another shout out to mech. Zac who has made my husband 2004 car a dream AND a note about the manager-hes great & has always support his team that why i go there . All the people Ive met or interacted with are professional and seem happy to be there to serve you- that ...
I would leave 6 or 7 stars if I could! I had an amazing experience with Chris Routten and the whole team at Brown's. Incredibly knowledgeable, friendly, and fair. While I was determining which package and features I wanted, they could answer any question I had about the car. Once we purchased, they gave us an hour long walk through on all of the car's features and settings. Chris was so easy to talk to and fully understood why my wife and I could not come to dealership during the pandemic. He drove the car to us (in NW D....
No pressure, open to negotiations, and fair pricing and deals. Bought Happy. Sales representative Gabe Obenwa worked with my wife and I to pick out the vehicle that was right for us.
Patrick and Eric treated me like family! I could not be more thankful and happy to drive away in my new subaru! They worked so hard to get me the best deal possible and help me with every step of the process. Love these guys. Would 100% come back and reccomend that anybody looking for a new vehicle come here
Excellent dealer to work with. The salesman, Eric Bukhari, was exactly what I wanted in a dealer's representative but seldom find. No strong arm pressure, just answered all my questions in a professional manner while pointing our the features of the car that I did not think to ask about. Low key, but very efficient. Probably the start of a long term relationship with Brown's.
Brown's was very easy to work with. They are low pressure and were willing to match a very competitive deal on a new Forester. I appreciated their straight-forward approach.
Greatest customer service ever as soon as I walked in and Vince and every one that was there to drop off my Subaru for warranty service work to be done and I always got a phone call on the status that was being done the entire time until pickup.
We were very happy with the help Israel and Patrick provided as we purchased our Subaru Forester from Brown's Manassas Subaru. They were helpful, knowledgeable and courteous. I would definitely recommend Brown's and Israel and Patrick.
I bought here and I service here, and I live quite a ways away, so it's a hike, but worth it -- the reviews are accurate, this is where you want to buy and service your Subaru. Nice folks, easy to deal with. Good service all the way around.
The entire staff is professional, knowledgeable, and customer service is top notch. I'm always confident that all work is done with highest attention to detail.
The whole experience was fantastic. No back-and-forth. Anything I suggested was accepted by the dealership, price, trade-in value, financing, etc. Just great!
I've been impressed with the courtesy of the staff, and experienced service that is performed well and on time. We always receive a very nice car wash.
From the friendly, family style greeting to the write up, the service, the bill, there were no surprises. This is the best dealership I have ever dealt with and that includes four Subaru dealerships (we are now on #s 5 and 6), three Volvo dealerships (all they wanted was your money), a couple of Toyota dealerships (ho hum) one Isuzu dealerships, two Buick dealerships, three Chevy dealerships, and one Oldsmobile dealership (remember those?), Brown Subaru is Grand Cru, Prime Class, Top of the Line. The service writers don't talk down to you, they don't try to sell you something extra, ...
I have owned a Subraru for almost 3 years now and everything I need to go to the dealership, I have never been disappointed. They have help me in every step and have even went far above my expetations as a dealership. The staff are always friendly and willing to help in any way that they can.
I was greeted promptly by three cheerful women. They were friendly and efficient. Very pleased with my service, which took less than the quoted time.
Easy service check-in and loaner program. I asked for an alignment check with instructions to go ahead and perform the alignment, if needed. It gives me more confidence in the dealership when a service I pre-authorized is not performed when it isn't needed. Thank you.
My car was serviced in a timely manner. The service staff were very friendly and explained the service recommended and the cost before the service was done.
My salesman, Eric Bukhari, made the entire experience pleasant. Though I couldn't immediately find what I wanted at the dealership, he searched until the right one could be delivered. Everyone was very nice and ensured the transaction go smoothly.
I had an unknown electrical problem which would not let me shift out of park. I called the 1-800 number on the manual Subaru provides with the car but they were clueless as to what the issue might be. So, I had the car towed to Brown's (nearest Subaru dealership). Due to the lateness of the evening, I was sure that I would have to leave the car overnight (logistical headache). Bbut fortunately, the service dept was still open. The service attendant (Ms Trish Montgomery) upon hearing my woes, immediately suspected the problem and called the service garage and ...
I bought two cars from Brown's. I am planning on a third. They are a great crew and the service is great. I trust Brown's.
Friendly people. Great service and value with easy drop off. This was my first oil change which was free. Purchased the car at this dealership and was very happy with the overall process. Looking to buy another car soon and will definitely do it with the same sales team.
Ivan was easy to work with. He has been very helpful and prompt on responding with questions. one of the best car purchase experience ever.
This was the friendliest and most caring dealer I have ever been to! They made sure I felt comfortable with the payment and went above and beyond to make it happen!!!
Meredith was very friendly. She greeted me immediately as I walked through the door. I've always had a good experience at this dealership and I love being greeted by their dog!
I absolutely love your online scheduling program. It was a simple oil change, check up, and tire rotation... first time back to the dealership... and everyone made an effort to exceed expectations. Well done!
I have been going to this dealership since 2006 and would never think about going anywhere else! Those in service, sales, finance and admnistration offer professionalism and quality at all times, in every detail. Customers can always feel they are being taken care of as an individual and not just as another person walking through the door. I am a diehard Subaru owner as well as a Brown’s Manassas Subaru supporter!
Fantastic experience! Can't thank Eric Bukhari enough for an outstanding deal and his professional, efficient and comprehensive efforts. All of our questions were answered, Brown's had exactly the vehicle we wanted and Eric made sure all the details from setting up our Starlink account to pairing our phones and much more were done before we could think to ask. James Turner's welcome and his explanation of all the included benefits Brown's Manassas Subaru offers was eye-opening and very much appreciated; and Fred Ford made completing the paperwork a brief and very pleasant experience. What a Great ...
This was the best car buying experience ever! Everyone was very professional. Walked in the door and everyone greeted me. I felt like this was a no pressure sale. Gave me top dollar for my trade in! Cut me a deal in my new purchase. I have to say I will never buy a car from another dealership! The sales manager could not have done a better job! He knows how to treat new customer's and turn them into repeat customers. Fred and Mr. Gulley are top of the line finance managers. When you go in look for Mr. ...
Great price and very friendly, laid back staff. Process was painless. Bobby, B, James, and Fred were outstanding. Their post-sale support and customer service program are top notch. Free lifetime car washes? Sold!
Crazy, my wife decided to purchase the new 2018 Crosstrek. She spent approximately three hours emailing dealerships to find the right color, interior, options, bottom line price. The negotiations then switched from email to the phone with two dealerships calling back and forth. All most immediately Eric recognized my wife voice, from her last purchase in 2008 and stated the other dealership will not come close to his bottom line and her needs. Eric was on point, he took the lead of our purchase and was all but done short of signing the paperwork when she was on the phone. When we ...
Erik asked for a fair chance when I was car shopping, and thank goodness I gave him that fair shot. As a first time buyer Browns Subaru, specifically Erik, Patrick, and James, made sure that you get the right experience when buying a new car. 1. Not hassled, straight to the point, nothing forced. 2. You are taken care of, from beginning to end. 3. A really good deal. As a buyer, I urge you to do your homework, be upfront, and then give Erik a visit or call and you won’t regret it.
I can’t think Eric Bukhari enough for what he has done for me and my son for his new car, I traveled from New York down to Manassas Virginia to Brown’s Subaru to buy a WRX 2018. I called and talk to Eric Bukhari over the phone and he gave me the deal of the century. I’m the type of person that will travel to save some money, and the people at Brown’s Manasses Subaru save me a lot of money on the phone when I called, Friendly, courteous, helpful and what ever they could do to ...
My salesman, Eric Bukhahri, was knowledgeable, professional and made my buying experience easy and quick. Patrick Gulley handled the financing part of the transaction which was also easy and quick.
I visited 5 dealerships, including the Brown's Manassas location. Absolutely no pressure from Brown's. People hate sales pressure. I usually walk away when too much hassle is a salesman's method for selling. Your dealership started on the right foot, from the start. All of my questions were answered and information was passed to me with no delay. Friendly staff, clean show-room and very local to where I live (important). Finance employee was very pleasant and efficient. The process was rapid and concise. No hard selling. The salesman I worked with, Eric Bukhari, was particularly helpful and came across ...
The service provided. From the greeting by your customer service rep Meredith Eden, to the service manager Vince explaining things to me and the service technician Zack Gough explaining everything that he did.
The staff at the service department is wonderful! I actually look forward to having my car serviced. Trish and Shelley have helped me out over the years and never made me feel inferior for asking some dumb questions - like what happened to my fog lights!
I purchased my first Subaru from Russell Delph six years ago and returned to work with him again when I was ready to purchase a new car. Russell treated me fairly and with respect. He worked with my budget and never pressured me to make the sale. I felt like he really valued my business.
Brown's is relaxed, with no high pressure sales tactics, just friendly, knowledgeable folk who treated my wife and I like valued business partners. Through my previous Subaru, I also know the service dept is second to none when it comes to fantastic customer service and commitment to treating customers fairly and honestly. Brown's Subaru of Manassas is easily the best dealership I've done business with.
I have bought many cars and never have I had such a relaxed and easy experience. The staff members were friendly and not pushy salesman. Incredibly flexible every step of the way. I felt like I was the most important thing to them and not just a number. Just fantastic
After waiting five years to get a car because of the anticipated stress, I visited another dealership the day previously and was treated so dismissively that I almost changed my mind about getting a new car. On entering your dealership I was immediately greeted by staff. Babu, the salesman contact from your online site, greeted me as a friend and was prepared with info on the car I requested. He listened to me and explained only as much as I wanted to hear. There was no hard sell or leaving me waiting long periods for quotes and details for my ...
Trish took the initiative to see if she could get my GPS to work. By removing the SD card, she was successful. She still had a service tech to check out the vehicle to be sure she hadn't missed anything. Hopefully, the issue was resolved. As a new Subaru owner, I lacked confidence with all of the technology. Trish patiently answered questions, and I left with more knowledge to enjoy my vehicle. Thank you, Trish.
These guys were very inviting and Chris was very knowledgeable about both stock and the Subarus themselves. They did not do anything to put me off buying from them and as long as they keep it up I'll be a customer for life.
The professionalism of Bobby C. and Patrick G. These guys are absolutely knowledgeable, effective, efficient and amazing! They made the buying experience Very positive and pleasant. Thank you.
Manassas Subaru will not disappoint! Customer service is excellent both from service and sales! The sales personnel are never pushy and are willing to work with your budget. Finance personnel are too the point and easy to understand. Service completes jobs in a timely manner and all personnel are friendly and knowledgeable. Also amazing are the managers who follow up with you after purchase or after your vehicle was serviced. Very pleased and happy customer 🙂
We were referred to Brown's Subaru by a former customer and were not disappointed. Gabe was friendly without being pushy, very knowledgable about the car, patient with all our questions and test driving, and helpful and professional. Buying cars with all the new technology is more complicated than ever, and Gabe's expertise and obvious love of Subaru's was very helpful. We leased the Outback with Eyesight technology and are thrilled! We drove out to Manassas from Springfield and would do it again. We received excellent service and the best offer on our lease compared to other dealers ...
Before purchasing my Subaru Forester 2017 w/ Eyesight, I emailed several dealerships (around 10) to provide me an out-of-the-door quote. After the first round, I asked the four dealerships that had provided the lowest quotes to participate in a second and final round. Eric Bukhari from Manassas Subaru ended up providing the winning bid. The price was excellent. After agreeing to the deal over email and phone, Eric quickly prepared the paperwork and I went to pick the car the next day. Even though it is quite uncommon to engage dealerships in a bidding process when buying a new car, Eric showed ...
I have never been treated so well when buying a car. All the staff where helpful even the ones not making the sale where very polite. I will return to this dealer when my lease is up to buy another Subaru.
I had a pleasant experience buying my Subaru Forester at Brown's. Eric Bukhari was not only professional, knowledgeable and straight forward, his demeanor was calming and with no pressure. Eric made buying my new Subaru Forester a pleasant experience. I would recommend Eric if you are looking for a no hassle new car buying experience. Thanks Eric for a great day and a beautiful car!! PS: Patrick Hall, General Manager and Patrick Gulley, Finance Director, were both great!!
Bazaid "Bee" Miirza gave us a car buying experience that was no-pressure and transparent. He was extremely knowledgeable and helpful, and respectful our our time. We are very happy with our 2016 Forrester and recommend Bee and this dealership to every one.
I had a great experience buying my STI at Browns. Everything was straight forward, they knew what I wanted to pay and what I wanted for my trade and we worked a deal that left me happy with the price and them enough room to keep the lights on. The sales guy Eric was very nice and wasn't at all pushy towards a more expensive car. They even swapped the bumper from another car of same make/color so I didn't have to deal with any paint repair on a brand new car (there was a small chip ...
We shopped for about a month for a new Subaru. Ended up buying from Brown's in Manassas. This dealer is over an hour from our house. But they had the exact car we wanted and the best deal. But what really sold the car and sealed the deal was our salesman, Russell Delph. He is friendly, yet professional. Ask him any question about the cars they sell and he knows the answer. A great guy who gave us the best deal on our 2016 Subaru Legacy. We Recommend this dealer and ask for Russell Delph!
Mr. Obenwa was incredibly helpful and paitent with me in choosing my used vehicle. I will reccomend him and the dealership to my friend's and family.
Had a very pleasant experience with Mr. Obenwa. He is very professional and was willing to work with us in order to make the sale. Would buy from again. Pete and Tracy
I got quotes from multiple dealerships on a 2016 Forester. Brown's not only blew everybody out of the water on price but they were also amazingly easy to work with. Kevin worked with me over email to get the price to where I wanted it and when I got the dealership he was out on a test drive so Bee took me for a test drive and handled all the paperwork. They were both super attentive and answered all of my questions. The Finance Director Patrick was awesome as well. I would highly recommend Brown's, they were awesome.
This dealership understands customer service. No high pressure sales games, straight forward, great price, and I was out the door with my new car under an hour. My sales rep, Eric Bukhari was fantastic! He made buying a new car very easy and painless. I visited a total of 3 Subaru dealerships, Eric was by far the most straight forward and easy to deal with. He never pressured me and he let me go through my research process. If you are looking for a Subaru, this dealership is worth the visit.
Brown's SUBARU of Manassas had great selection, very fair prices, and knowledgeable sales people. Our sales associate (Babu) knew cars - having sold Toyota, Honda and Nissan - and was not pressure filled. He did not push... he answered questions clearly, pointed out attributes and features of various cars, and seemed to genuinely care about how well the cars we looked at fit us. I highly recommend this dealer to anyone in Northern Virginia loking for selection, price, knowledgeable people and a trustworthy car-buying experience.
Buying at this dealership was the most positive experience we've had when buying a new car. Russell Delph was very friendly and informative and willing to work with us to make a deal with us QUICKLY both with our trade-in and with the price of the new car (2105 Forrester 2.5i Touring). Russell has received recent positive reviews from other customers and they are all well warranted. Everyone at the dealership was helpful, from the Finance Director, Patrick Gulley to the service staff. We look forward to continuing our relationship with Brown's Manassas Subaru and are excited to continue ...
I visited Brown's this past Sunday after receiving a guaranteed savings certificate through Consumer Reports. Brown's was over $1,700 LESS than the dealership down the road from home. I showed the pricing that dealership, and the salesman actually remarked that I should buy it and bring it by, and he would buy it from me, as the price was below dealer invoice. Since I do not play games and only give dealers one shot, I went to Brown, which had the best price from the three provided by consumer reports. My salesman, Russel Delph, was outstanding! My daughter even ...
From Patrick Hall “General Manager” and Bobby Chanmany “Sales Person” to Lance in financing everyone went out of their way to make this the best buying experience I’ve ever had. I’m not an easy customer and went into the dealership late on Tuesday knowing what vehicle I wanted. I was able to test-drive both the 4 and 6 cylinder Outback. They did not have the exact vehicle (engine, color, style and options) on the lot that I wanted and instead of pressuring me to buy from their stock Patrick assured me they could find it. The following day I received ...
I recently purchased a 2014 Subaru Outback from Brown's Subaru of Manassas, and it was the best car buying experience I have ever had. Every person involved deserves my thanks and appreciation for going above and beyond! Russell Delph was the salesman who showed me the cars I was interested in. He was very knowable about the Subaru products. He did not try to "push" one over the other and did not use any high pressure sales pitch. I had done a lot of research on the car I wanted and knew what a "good" price ...
Patrick and Babu were exceptional. They took great care of me throughout the purchase of my 2014 Wrx. I initially wanted a used car and Patrick went above and beyond to get the numbers where I wanted them, however I ultimately decided to go new. Babu and Patrick made the transition smooth and quick. I would recommend this dealership to anyone.
Went to auto show in DC and was very impressed with the Subaru. Decided to visit the cars we were interested in buying or leasing. First stop and last stop was Subaru. Salesperson was wonderful and not pushy! The test drive went smoothly and didn't have to haggle with price. Didn't take that much time to handle the paperwork and drove away with our 2014 Outback Subaru.
My wife and I recently purchased a 2014 Subaru Outback from Brown's Subaru of Manassas, and it was the best car buying experience either of us have ever had. Every person involved deserves our thanks and appreciation for going above and beyond! A family member told me about Brown's Subaru of Manassas, highly recommending that I contact Patrick Hall, the General Manager whom they had worked with previously. They specifically recommended a salesman for us, Saugata "Babu" Mukherjee. I contacted “Babu” and we scheduled a time to test drive a 2014 Outback on Friday Jan 17, 2014. Babu was professional ...
We have bought two cars from this dealership within a year: one for me and one for my husband. We are very happy with the service and the prices we paid. The sales people are very friendly and we would recommend the dealership to our friends.
I purchased a 2014 Subaru CrossTrek Premium from Brown's Subaru in Manassas this past week - my salesman was Kevin Bonilla. The whole experience was positive. Kevin seemed to know the product line well and answered my questions. I didn't feel pressured at all when making my selection. I had visited the week before for my 'recon' visit and I called Kevin and told him that I was ready to move forward with a purchase. When I arrived, the car was waiting by the door, cleaned and ready to roll. All we had to do was the paper work, ...
Car buying has been a process I've always associated with headaches, but Gabriel and the rest of the team at Brown's Subaru has set a new standard. I tortured the staff with several test drives spread over 3 days and a barrage of detailed questions - Gabriel had the answer to each question and was able to compare different models and trims for me quickly and succinctly. I never once felt pressured to buy... normally dealers don't want to let you leave the showroom for fear that you'd never come back. I came three times before buying ...
About a year ago I bought my 2013 WRX Premium from Meredith. I really enjoyed the car until I had the one in a million chance of blowing the engine at 4XXX miles. I contacted roadside assistance and they showed up timely and I also alerted the dealer so they knew I would be coming by. Trish and Shelley were very pleasant to work with and quickly put me into a loaner. They called me the next day with the diagnosis which was putting in a new bottom end. After the work was done the car was like new. Some time ...
We recently purchased our first Subaru. When we visited Brown's Subaru in Manassas we were greeted by Meredith Eden. Meredith is very knowledgeable about Subaru products. She listened to our needs and wishes criteria for our new car and recommended we test drive different models. After comparing models that met our criteria, we returned to Subaru and purchased a new Outback. If you want a knowledgeable, helpful and pleasant salesperson, contact Meredith Eden at Brown's in Manassas. Your car buying experience will be a very pleasant one, We are considering purchasing another Subaru in the near future and ...
I purchased a first vehicle for my daughter on 6/8/2013. We had a list of vehicles from different dealerships were wanted to look at and were driving from southern Maryland. Brown's Manassas Subaru was our first stop only because we were planning on traveling to Richmond second. I'm glad we made this our first stop. Meredith met us as we pulled up and our first impression was we were being treated like a valued guest. My daughter took the test drive and Meredith made her feel very comfortable. We explained that we wanted to go look at another vehicle, ...
Gabriel was so helpful in getting me the best deal for a used Jeep I purchased. He made sure I could get financed, and really worked hard just to make sure I could take the vehicle home at a great price. He was so polite and had such a great sense of humor, I will most definitely be returning to him in the future! I've already recommended my friends and family to him for any new/ used cars considering his product knowledge on all the vehicles I was looking at. Big thanks to Gabriel and all his help! Thank ...
I posted this review and then realized it went to an old-inactive entry for the dealer on Dealer Rater so I am re-posting... I have used Brown's Subaru in Manassas several times and I plan to continue using them. I am fairly particular when it comes to my car and how it is treated and I do very much trust the folks at Brown's Subaru in Manassas. Trish and Shelly in the service department are always great to work with, informative and helpful. In terms of their technicians - Bruce Baughman is AWESOME. I have done work on ...
I went in hoping to work myself into an upgrade from a bad deal I received at Mike Shaw Subaru in Colorado for a WRX. Kevin Bonilla accepted the challenge and between him, Steve and Dmitry I was able to walk out the door with a used STI for the same monthly payment that I had on the bad deal of a WRX. Anybody looking for a great car and an excellent car buying experience needs to see these guys over at Browns Manassas Subaru.
Mr. Eric Bukhari, and the entire team are a class act, with the right neighborhood service touch. I stopped yesterday, close to closing time. From the young men that first assisted me, and promptly began to take care of preliminary paperwork, to Mr. Bukhari, and the management team, they provided professional service with integrity. They offered me a fair deal and honored the strategic partnership that they have with USAA. I will make sure that my veteran colleagues become aware of the type of top notch service they can expect from Brown's Manassas Subaru. It was worth the drive ...
I bought a used Subaru Outback here. Meredith is the BEST! I visited a lot of dealers and test drove many cars, but Brows Manassas was far and above the rest in terms of customer service. The service department is great too. Everyone at this dealership is friendly and they really care about your needs. They go above and beyond to you happy. I will definitely recommend this dealership, and especially the salesperson Meredith, to anyone!!
I am almost 70 and have purchased many cars over the years (unfortunately). This is the first time I have not left op tight, upset or irritated. The overall experience was very good. Not only the initial visit, but follow-up visits were friendly, courteous and helpful. The periodic e-mails I have received from Meredith have been very helpful giving me information and advice that I needed. I had to take my Outback in to the shop for some strange black liquid that was dripping off of it, and was attended to immediately. After detailed searching they found out that I must ...
Eric was excellent. He honored his word on price, explained all the options and their cost, and handled all the details efficiently. A very professional business experience.
We had a fantastic experience at Brown's Manassas Subaru. First, we drove to VA from Raleigh, NC to purchase a 2013 Forester because the price was unbeatable. We called all the dealerships in our local area to see if they were capable of meeting or beating Brown's price, and were told that they couldn't beat that price and that we should go ahead and buy from Brown's. Second, the staff at Brown's really made the whole process incredibly easy from start to finish. They were courteous, friendly and incredibly helpful. We worked with Tony, the internet ...
Here is what I sent to the dealership manager: I was at your dealership last night to purchase a new Subaru and I wanted to share some of my thoughts about my experience. First, I have never had a more pleasant buying experience. Your staff are the reason why. My salesman, Eric, was absolutely, positively phenomenal. His professionalism and knowledge are rare in your industry and he exudes confidence. Please commend him as he was the main contributor to my outstanding buying experience. I was also like to praise Dmitry (sp), your used car and business manager. I enjoyed speaking ...
Having the usual fervent dislike of car dealers because of the way the customer is set upon at a "typical" car store, I was prepared for Brown's Manassas Subaru to live down to that very low standard. Boy, was I wrong. I know of only one other dealership in the Washington area that explicitly tries to treat its customers like friends and family, and for that precise reason I've done business exclusively with that dealership in purchasing perhaps a dozen cars (all Volvos) for myself and my four kids over past 20 years. When I decided to ...
We have never ownn a Subaru before and neither anyone in our families. We made 2 visits to Dulles Motor Cars which is about 7 miles from our home and traveled 35 miles to Browns Manassas Subaru. We returned to purchase the car here because both Tony and Bobby made such an impression to us. During our first visit, since Boby was busy with a nother customer, Tony took his time to explain the features to us and suggested that we test drive the car. 2 weeks later, we brought our son back and Bobby rode with him and went over the features. We ...
One of the best and easiest purchases of a new car I have ever had. No haggling whatsoever, but then I was using the Costco Auto Buying Service. Prearranged an appointment with one of their newer sales consultants, Kevin Bonilla, to test drive the vehicle I wanted and everything was set when I arrived. After driving it, we discussed price and some alternatives if I wanted a different color or different options. Met briefly for a friendly and easy chat with the Sales Manager, Russell Delph, but no pressure whatsoever. Left to meet my wife, discuss my opinion of this ...
In June I was looking to purchase a used Toyota Highlander Hybrid and found several on the internet that would meet my needs. I then sent a detailed request for information to the eight dealerships that had viable vehicles. Eric was by far the most professional and business like response out of the group. I then drove form NC to VA the next day, the vehicle was as promised, we negotiated very quickly to a fair price and my family and I were off in under half a days time. Four months later the vehicle is still superb, all the ...
I want to thank Meredith and Browns Subaru for the time and effort that she put into helping me find a great vehicle. I started looking at Subaru STIs about a year and a half ago. I stopped by Browns Subaru many times and spoke with many sale representatives. I finally spoke with Meredith and she was very helpful and enthusiastic about Subarus and helping me get into the vehicle I wanted. One of the best qualities I found about Meredith besides her knowledge of Subarus was her patience in the process. I never felt pressured, rushed, or uninformed. Meredith ...
My husband and I purchased a new Outback today after first looking about 2 days prior. Russell was fantastic to deal with in discussing the different options and helping locate a car for me, and also working with me on my trade in. We set an appointment with him to pick up our new vehicle - he had all the paperwork for us and it went very smoothly, right down to transferring my tags. Russell also explained the vehicle in detail along with another new salesman, Kevin. Both were wonderful to work with. It was also a pleasure dealing with the ...
I recently purchased a new car at Browns Manassas Subaru. The sales person named Bazaid was very knowledgeable about the car that I was looking at. He showed me a couple options of the car that I was interested in. Including your base, premium, and limited model. Gave me the run around on each car and what comes with what (very detailed explaining). I overall went with the premium model and took it for a test drive. Was very satisfied with the car and went over back to the dealership to talk numbers. Price was very reasonable and I ended ...