Customer Testimonials
Received great service working with Grayson for my 60k mile check up. He was very helpful.
The sales and finance staff worked with me to enable a solution that met my needs
Great customer service! We were in and out quickly and very happy with our purchase!
I am very pleased with the excellent service my wife and I were given on May 2, 2025 by Anthony Belliard, Sales Consultant. He answered all of our questions and took care of getting our new Forrester Touring Hybrid ready for delivery. He guided us through the process of taking ownership of the vehicle. He has followed up several times afterward to inquire if we are happy, which we are. We recommend Anthony for consideration to be promoted to management in the future.
Great customer service and efficiency; Very knowledgeable and friendly; Seating in waiting room is limited for big people
Very nice people I talk to and the work will done when said it was
My car has been serviced here since my purchase in 2015. Meredith is he best
Timely service, friendly and respectful staff. Kept me well informed. And a comfortable waiting area.
The staff was very professional. everyone made us feel welcomed, including our dog. I loved how well spoken they were too. From department to department, they made our visit easy and seamless.
I appreciated that Eric didn’t try to use any sale tactics or pressure to sell me on the car. I don’t like feeling like someone is trying to manipulate me, which he did not do. He sat back and allowed me to get a feel for the car myself and answered any questions I had. He made the process a breeze too. He explained everything as ... Read More DealerRater - May 19, 2025
Courteous, efficient. Appreciate carwash for just state inspection And emissions test. Quick scheduling. Thank you.
They are always up front, honest, and accurate. They don't pressure you into any services, don't try scare tactics, and don't make you feel like you don't know what you're doing. I never have to constantly bother them for answers, or feel like I'm being given the runaround. This, and their sales department, have made me a loyal, 3 time Subaru owner, with a 4th one coming soon.
The dealership is very clean and well-organized. Cristian Guevara was my advisor, and he checked me in, explained the service my 2023 Subaru Forester was scheduled to receive, and answered my questions. He was very courteous. I waited in the customer lounge while the service was performed on my car. The work was completed in a reasonable amount of time, and I also received a complimentary car wash!
Eddie was both courteous and helpful. Work completed in a timely manner. And I departed with a very nice car wash.
Bob, Mejia (sp?) and everyone else were top notch! Got there late, left with my new car well after close but no one tried pushing me out. I even offered to come back tomorrow since they were closed. I knew exactly what I wanted when I came in and they made sure I got that and a little more.
I’ve been going to this dealership for years having my Subaru serviced. All departments are top-notch experience professionals.. I will continue having my vehicle service here at this dealership moving forward with my newly purchased vehicle.
Searches throughout the years has always been top-notch here at the dealership. From the parts department to service department to the sales rep outstanding service all around.
. Always great and fast service on point. From calling to dropping to picking up . All I can say great job
Eddie Alomia is an excellent service advisor. He is attentive, responsive, knowledgeable, and ensures customers are satisfied with the service. I recognize it’s not always easy to deliver unfavorable feedback regarding service that needs to be provided, due to the extremely expensive cost associated with that information. I highly recommend the dealership provides a bonus to him to express appreciation from his customer base! Thank you, Eddie. We appreciate you!
Just an exceptional dealership. Easy to work with and open to dealing. Service department is also superior.
Meredith was amazing!!! she went above and beyond to get my car fixed!! I am very thankful for all the excellent service everyone did at Subaru!!! Thank you so much!
Eric worked very hard to answer our questions and find us the best vehicle. He agreed to replace the shipped mirror at no charge with an upgraded mirror; however, his management then tried to force us to get the chemical treatment package in order to get the mirror replacement; otherwise, we had to pay for the full mirror replacement. Since they would not honor the offer Eric made, we settled for the mirror that came with the vehicle as it had most features we wanted and was better than what was on the website.
On the day of the sale, ... Read More DealerRater - May 16, 2025
The staff was professional, courteous, and friendly. This is another reason we bring our Subarus to Safford Brown of Manassas.
Meredith in your service department is the dealerships greatest asset. Her professionalism and attitude is great representation of the dealership. She is wonderful.
Always a great place to take my vehicle. I am particularly happy to work with Meredith Eden in the service department. She takes time to explain and delivers quality results.
Very through Christian provided excellent information and communication. Work was accomplished on time and per discussions.
Anthony Belliard was a great sales associate and he answered all my questions. Eddie Alomia worked diligently with me to repair my Crosstrek.
Quick and clear service. No hassle. Quality work with clear explanations and very quickly answered any questions I had
Excellent experience. Tommy Stith and Sam Ramadan were able to get the exact vehicle I wanted in record time. Tommy's unassuming, calm personality was very refreshing. I felt as if I was shopping for a car with my brother. That's a gift. I'll recommend Safford Brown Subaru to family and friends.
Very disappointed car cleaning, service guy offer carwash and clean my car, I was expecting the same cleaning when I brought my car for first time to service. But this time was very disappointing
All went well. No issues. Please don't text me anymore. I like my Subaru alot.
Excellent customer service. Went above and beyond to make sure my issues where covered by the warranty without any hassles.
our second scheduled maintenance for our 2024 Subaru Forrester. Eddie Alomia greeted us as we pulled up and introduced himself as our service rep. expalined the service and reviewed our first service when I asked about it. Had the tech check the cabin air filter because we've had ongoing problems with mice nests. Texted us promptly when the car was ready.
Amazing experience! From the moment I walked in, I felt a genuine sense of care and attention. The Sales and management team Drew, Roberto and was incredibly knowledgeable, patient, and made the entire process feel effortless. They took the time to understand my needs and preferences, and recommended the perfect car for me. The staff were all friendly and helpful. Thank you Subaru Family for an Amazing experience.
Gabriel Obenwa and Othmaro Mejia were friendly and had great product knowledge. The staff was very customer service oriented.
A friendly place to purchase a car, which is why we came back for another.
Henry Amaya was a great person. Very straight forward and informative. I was going to go to different dealers to try out other cars but after speaking with Henry, I decided to buy my car right away.
The only reason I did not give 5 stars is because we felt rushed at the end and did not get enough info regarding the operation of such a high tech car.
Absolutely the best automotive service department I have ever worked with, Meredith Eden, their service representative, was truly outstanding. She was always pleasant, technically knowledgeable, courteous, and exceptionally professional in every way. She was especially helpful working with my insurance company that covered the non-accident damage to the car. Excellent work by all concerned. Highly recommend them.
Service was fantastic and overall experience was excellent. A very easy process from looking to buying.
Services were preformed well, at the estimated cost, and on time. Overall, I was very pleased.
Been coming for years with multiple cars. Meredith is fantastic. Eddie has also been helpful
Meredith Eden has been my trusted service adviser since 2013, helping me along the way with my 2011 Outback 3.6R, and later providing the same friendly, knowledgeable, and professional service ( with a smile), when I added a 2018 Outback 3.6R . Though others may offer lower prices, in my experience, they would be hard- pressed to match the high expectations which I have, and which are consistently and apparently
easily met time and again in my dealings with Meredith Eden ( and a few others when she is not available) and the auto technicians at Browns, (now Safford -Browns), Subaru in Manassas.
Sincerely,
Richard Olin, ... Read More DealerRater - May 11, 2025
Everyone is pleasant to deal with, and they make everything clear. Eddie is an excellent representative of Safford Brown in Manassas. The waiting room is clean and it’s wonderful to have something to drink and even snacks while you wait.
Everything went very well purchasing my wife’s new Forester. Kennedy explained everything in detail and the whole process was transparent. They are motivated sellers and want to work with you!
Eric did a great job showing me the vehicle I wanted and walking me through the purchase.
Easy process to get an appointment. Reminders are sent. Communication is good.Service is completed in a timely manner. Staff is friendly.
Once again the team’s performance at Brown’s Subaru was outstanding. From my arrival and letting Meredith know what I need to the great techs completing all requested services efficiently and effectively everything went well. Meredith did a great job keeping me informed and providing options and the car got washed as well. Great service visit.
Service advisors were friendly and provided great service. They were knowledgeable and look the time to understand the issues.
They are efficient, friendly and ON TIME. Always a pleasure to visit! I appreciate everyone there! Thank you. Kathy Miller
Great service, completed as promised, service advisor (Meredith) was awesome as usual. Will continue to service my vehicles here.
First experience with dealer and Subaru when Hybrid Forester announced. Eric Bukhari and his team answered my questions and helped me order my desired build. We waited and checked in as the months went by and finally sealed the deal this weekend. I left happy, satisfied and knowing I have team to assist with any concerns or needs now and in the future. Great service, customer experience and relationship-building for Safford Brown "family" when you choose them!
My wife and I are completely satisfied with our experience at Safford Brown Subaru when we purchased our brand new Forrester Hybrid Touring trim on May 2, 2025. Our Sales Consultant Anthony Belliard performed perfectly for us, and treated us with respect and dignity. He called us right away when the car was delivered to the dealership to schedule an appointment with him. Anthony is a stellar employee of this dealership and we know he is worthy of advancement in this dealership. We believe he has a bright future with Safford Brown Subaru.
I had complained about not getting any discount off the MSRP, which from experience I usually have. Consumer Reports states the the discount off a well-equipped Forrester Hybrid Tourister is up to 1% off MSRP, with an average of $265.00.
Sales and service were both very approachable. Sale process was quick and fairly easy. Flexible around individual needs.
The service department paid the most careful attention to an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored as unimportant. Instead, Grayson had the patience to listen to the complicated history and to take it seriously. He made sure that the service department put the car through the highest level of diagnositic examination. The service department devoted 6 days to successfully solving that one seemingly small problem. The length of time that the car was there was so they could check that the repair was ... Read More DealerRater - May 5, 2025
Great first-time service experience. Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of noise, and fortunately, the replacements were covered under warranty.
The staff is always professional and Meredith Eden always takes care of our service needs. She is honest about the work needed and lets us know what is needed immediately or down the road. Always a pleasure working with her.
Everything was fine except that there was no discount off the MSRP. I have never paid full MSRP on a car before. But Anthony was great as our sales associate.
As usual Safford Brown did not disappoint. They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet, nice and clean, and the coffee was great companion. I highly recommend them for all your Subaru needs.
Very polite and professional. This was the level of service that should be expected from all other employees at the dealership.
Did a good job of reviewing all parts of the car and providing the information for planning repairs.
Great first time service experience. Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as negative experience is the policy to fine me with 1.5% charge for using my credit card to pay.
Meredith was very helpful in taking care of my needs like having a loader car and having the car done when I was able to pick it up. Having the car washed was nice but cleaning out the dirty inside was such a surprise and something I really appreciated. She went over what maintenance needed to be done at 30,000 miles but did not pressure me to do the work at the dealership
Staff very nice - waiting area comfortable and work done fairly quickly Overall a good experience Thank you
From my first contact with Salesman, Anthony Belliard, to my interaction with Sales Manager, Luis Fuentes to finalizing my sale with Finance Officer, Ibraham Daoud, my experience purchasing my Forester was fantastic!
Eddie was incredibly helpful and kind. He took the time to hear my issues and addressed them all. He showed me additional services that my car could use but didn't push me to get them done at that time, which I appreciated. It made me have faith in him caring for me and the car.
Second time at the service center and I was still getting used to their processes. I was instantly at ease when approached by caring and knowledgeable staff. The recall on my vehicle was explained to me when I asked for details. The whole process went smoothly.
Everything was fine. Got my state inspection done in about 45 minutes. And getting my car washed was nice!
Wonderful, I was very satisfied with the treatment I received. Nice attention to my needs
Anthony was very helpful, and it was obvious he was listening to me and answered all my questions. I appreciated his knowledge about the vehicle we were purchasing and how he was not pressuring us during the negotiations.
Process was so easy. Othmaro was fantastic! Safford Brown staff worked to get me the Crosstrek and it’s a great vehicle!
Check in was efficient. Techs identified problem quickly. Service rep explained options clearly. Happy with experience.
I knew exactly what I wanted (my fourth Outback, my second from Brown Manassas), so Tommy and I got right down to business, he picked out the car for my test drive after which I looked at other color options and went with the Cosmic Blue we test drove. From there, the paperwork was seamless except for documents I didn't have on hand, and I returned two days later to finish it all and get a quick primer from Tommy. Only issue: no sticker shock, but bottom line shock with all the added fees. I thought i was putting ... Read More DealerRater - Apr 28, 2025
No longer trustworthy dealership. They Bait and switch, misleading and dishonest. I wanted the car, so I made the purchase. But the sales gal is a liar.
It’s easy to schedule and they greet you when you arrive. The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches while you’re waiting. You’re going to come talk to me and very nicely review your findings anyway. Love their work. The fact the wash and vacuum the car thoroughly is the cherry on the top. I’ll never go anywhere else.
Tommy and the whole team were great putting my needs first. I was presented with several choices of models and colors and when I had made my choice the financing options were clear and the guidance helpful. I’ll recommend Safford Brown to friends.
Excellent service. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room.
Everything about Safford Brown Subaru in Manassas is excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism.
My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well.
This is my first Subaru purchase so I have limited experience of the dealership, but seams pleasant to work with.
Maheea and Eric were great! We didn’t expect to complete the deal as it was close to closing the dealership, without rushing us, they both stayed several hours after closing and completed the deal so we could drive off with our new Forester. Excellent service guys!
I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outback elsewhere for service. Since I purchased the car four years ago, it has only been serviced by SF.
The service agent was professional and kept me informed of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and courteous.
All the employees meet our expectations had great skills and treated us with kindness , respect and professionalism .
This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional.
I have been buying cars and related maintenance service at Safford Browns for over 10 years. They have an excellent service department with knowledgeable service advisors.
We are happy owners of a 2019 Forester. We have been extremely happy working with Meredith Eden for many of the services. She is so nice and knowledgeable. She answers all our questions and explains everything clearly. She always goes the extra mile. We will buy another Subaru in the future due to our great experience with Meredith!!.
Safford Brown Subaru Manassas has the most reliable, friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weekend (02.08.2025) - the service team is gracious and transparent. It is this latest experience by which I give Safford Brown a 5 star rating.
When I entered the service area, I was welcomed by several employees and asked on more than three occasions if I needed assistance. Though I had an appointment, it really was nice that the service team responded to my arrival in such a customer forward and ... Read More DealerRater - Feb 12, 2025
We purchased a new 2012 Subaru Outback and had all service done there until the year 36,000 expired. Service price for routine maintenance was reasonable and the loaner cars were nice. We started using a local mechanic until we experienced transmission problems at about 65,000. I called Browns Subaru and was informed that the transmission warranty had been extended to 100,000 miles. They fixed the transmission at no cost to us. The car now has over 150,000 with no major issues. We will probably go back when we do is to get another Subaru.
This is the best dealership in the world. My experience was better than I could have imagined. Tommy Stith and Kayla Dunaway helped me make my purchase easy and painless.I would recommend this dealer to anyone needing a Subaru.
The Dealership was very Nice. The Staff was very nice. They took the time to show me what I was looking for. They explained all the different options that I would have. The salesperson did not rush me in any way. He answered all of the questions I had about the car I was looking at.
I had a Fantastic experience with this dealership, the entire team is amazing. Special shout out to Anibal, the sales rep, I truly feel that I was very valued by them, he was very helpful and communicative throughout the whole experience. I leased a 2024 Solterra and I am very happy with the vehicle.
Recently, we were returning from a long roadtrip and the oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealership the next day. We googled for the nearest dealer to our location, which happened to be Safford Brown in Manassas, VA. Upon pulling onto the lot, we were greeted by one of the sales reps who happened to be outside. He was very friendly and directed us to their service department. As soon as we walked into the service department, we ... Read More DealerRater - May 7, 2024
I have been very pleased with the service at this dealership.Very knowledge and helpful.
We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat that the update might take as much as 1.5 hours. She also noted that our car was not totally clean. The software update went perfectly, took an hour and a half, as promised. AND THE CAR WAS WASHED AND TOTALLY SPOTLESS, INSIDE AND OUT!
We LOVE our Subaru (it is our 8 one going back to 1986 and this one has a LOT of safety upgrades which are also ... Read More DealerRater - May 2, 2024
Purchased a 2024 Crosstrek from this dealer via deposit on one in transit. Eric was extremely responsive via email during our wait. Pickup was relatively quick and easy with no pressure to buy add-ons or extended warranties. We would definitely purchase another vehicle from this dealership.
Start to finish the best car buying experience we've ever had! Felt completely at ease and unpressured. You can see the teamwork and genuine respect for each other within the Safford-Brown family as they worked together to get me the car I wanted.